Becoming a Customer Service Star
Don’t just talk about providing better customer service – make it a reality! Becoming a Customer Service Star helps both employees and managers examine their attitudes about customer service in 5 critical areas:
• Having a positive attitude toward customers
• Encouraging customer feedback
• Responding to customer problems
• Developing repeat relationships
• Seeking to exceed customer expectations
The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.
Learning Outcomes:
• Create a profile of individual customer service strengths and weaknesses
• Recognize the opportunities to improve customer service and retention
• Identify an individual action plan to enhance service in the 5 key areas
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