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Becoming A Customer Service Star - Participant Guide

1 Print Participant Guide

Price: $12.75

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Becoming A Customer Service Star - Starter Kit

Includes: Facilitator Guide and 5 Print Participant Guides

Price: $185.95

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Becoming A Customer Service Star - Facilitator Guide

Facilitator Guide

Price: $126.95

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*Prices are in Cdn Dollars Order Online or Call 1.800.257.4916

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Becoming a Customer Service Star

In-House TrainingOff the shelf training materials

 

Don’t just talk about providing better customer service – make it a reality! Becoming a Customer Service Star helps both employees and managers examine their attitudes about customer service in 5 critical areas:


• Having a positive attitude toward customers
• Encouraging customer feedback
• Responding to customer problems
• Developing repeat relationships
• Seeking to exceed customer expectations

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.

Learning Outcomes:

• Create a profile of individual customer service strengths and weaknesses
• Recognize the opportunities to improve customer service and retention
• Identify an individual action plan to enhance service in the 5 key areas

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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