Art & Science of Communication (1 Day Program)
Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities.
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Course Objectives:
- Successful completion of this course will increase your knowledge and ability to: Recognize how assumptions contribute to miscommunication
- Implement a three-step process for communicating effectively
- Support your message with appropriate body language
- Speak assertively without being aggressive
- Build rapport and encourage open communication
- Give positive and negative feedback effectively
- De-escalate emotions when communicating in a conflict
- Uncover hidden messages that may be interfering with clear communication
- Deal with another person's anger
This program comes ready-to-deliver and includes a Facilitator's Guide, Participant Guide and PowerPoint presentation. or call us at 1-800-257-4916 if you would like to explore working with one of our facilitators.
The Reproducible Training Library comes in half-day to multi-day formats. Select the individual titles you need, choose from pre-selected topic series, or purchase the entire collection to own the ultimate training library. Each program comes ready to train with printable Participant Guides, an easy-to-use Facilitator Guide, and a Microsoft PowerPoint presentation. Most programs include additional content such as quick reference cards. That's not all - they're fully customizable, so you can add your company brand, tailor the content to your specific industry or organizational needs, and print on demand.
Related Reproducible Training Library Titles
Interpersonal and Communication Skills > Course 2050 - Communication Skills for Emerging Leaders
Interpersonal and Communication Skills > Course 2052 - Communication Skills for Technical Professionals
Interpersonal and Communication Skills > Course 2053 - The Art of Effective Communication
Interpersonal and Communication Skills > Course 2054 - Fundamentals of Effective Facilitation
Interpersonal and Communication Skills > Course 2055 - The Art of Influencing Others
Interpersonal and Communication Skills > Course 2056 - Giving and Receiving Feedback
Interpersonal and Communication Skills > Course 2057 - The Communication Mystery: Solved
Interpersonal and Communication Skills > Course 2058 - Supervisor Communication Skills
Related Assessments and Workshops
Interpersonal and Communication Skills > Course 2015 - Influencing with Assertive Communication
Interpersonal and Communication Skills > Course 2016 - Building the Communication Bridge
Interpersonal and Communication Skills > Course 2018 - Interpersonal Influence Inventory
Interpersonal and Communication Skills > Course 2019 - Learning to Listen
Interpersonal and Communication Skills > Course 2020 - Neuro-Linguistic Communication Profile
Interpersonal and Communication Skills > Course 2021 - Presentation Skills Profile
Interpersonal and Communication Skills > Course 2022 - Emotional Intelligence Skills Assessment
These programs come ready-to-deliver and include a Facilitator's Guide, Participant Guide and PowerPoint presentation or register for an in-house session.