Interactive Interviewing (1 Day Program)
When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative reactions and deal constructively with other people's anger. In turn, you will have increased confidence in your assessments and interviews, and faster and more thorough results for your clients.
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Course Objectives
Successful completion of this course will increase your knowledge and ability to:
- Build rapport with clients and make them feel at ease
- Keep the client engaged as you input information into the computer
- Deliver bad news in a way that minimizes negative reactions
- Deal constructively with other people’s anger
| Related Reproducible Training Program Titles
Customer Service Skills > Course 6015 - Customer Service Over the Phone Customer Service Skills > Course 6016 - Interactive Interviewing Customer Service Skills > Course 6017 - What Customers Really Want |
| Related Assessments and Workshops
Customer Service Skills > Course 6050 - Becoming a Customer Service Star Assessment Customer Service Skills > Course 6051 - Internal Customer Service |
* Complete Listing of All Reproducible Training Programs