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Interactive Interviewing

Reproducible Training Materials for 1 Day Program

Price: $399.00



Order any 10 programs for $2,990 or all 80 Programs for $7,500


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Interactive Interviewing (1 Day Program)

In-House TrainingOff the shelf training materials


When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative reactions and deal constructively with other people's anger. In turn, you will have increased confidence in your assessments and interviews, and faster and more thorough results for your clients.

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Course Objectives

Successful completion of this course will increase your knowledge and ability to:


Related Reproducible Training Program Titles


Customer Service Skills > Course 6015 - Customer Service Over the Phone

Customer Service Skills > Course 6016 - Interactive Interviewing

Customer Service Skills > Course 6017 - What Customers Really Want

Related Assessments and Workshops


Customer Service Skills > Course 6050 - Becoming a Customer Service Star Assessment

Customer Service Skills > Course 6051 - Internal Customer Service

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