Civility in the Workplace (1/2 Day Program)
Today's generationally-diverse workforce is an asset, bringing a variety of skills, knowledge, and experience to the organization. However, finding ways to connect effectively with the various generations within the workplace can be challenging. Through this half-day program, gain a better understanding of the four generations that make up the current workforce - Veterans, Baby Boomers, and Generations X and Y - and how their unique experiences and expectations impact their view of the workplace. Identify the challenges of working with multiple generations, and learn techniques that foster respectful communication and positive interaction with all groups.
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Course Objectives
Successful completion of this course will increase your knowledge and ability to:
- Identify the different types of disruptive workplace behavior types and develop personal strategies for overcoming it
- Develop effective conflict resolution skills that can help bridge differing points of view
- Spot and eliminate potential bullying, mobbing, harassing, and violent incidents before they happen
- Create and implement organizational communication strategies that will help redefine the organizational culture into one of trust and teamwork
- Assertively handle false accusations of bullying and harassment before they grow out of control
- Discipline and discharge uncivil offenders with confidence and with the support of the law
- Check policies and procedures to make certain they clearly define the organization’s policy, procedure, and consequential results for uncivil behavior in the workplace
This program comes ready-to-deliver and includes a Facilitator's Guide, Participant Guide and PowerPoint presentation or register for an in-house session.
The Reproducible Training Library comes in half-day to multi-day formats. Select the individual titles you need, choose from pre-selected topic series, or purchase the entire collection to own the ultimate training library. Each program comes ready to train with printable Participant Guides, an easy-to-use Facilitator Guide, and a Microsoft PowerPoint presentation. Most programs include additional content such as quick reference cards. That's not all - they're fully customizable, so you can add your company brand, tailor the content to your specific industry or organizational needs, and print on demand.