Resolving Conflict at Work: Improving Workplace Relationships (1/2 Day Course)
Conflict is an inevitable part of work. Whether between individuals or teams, at some point, conflict will arise and need to be addressed. But resolving conflict doesn't need to be a negative experience; in fact, managing conflict can be a catalyst for positive change.
This half-day program explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict.
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Course Objectives
Successful completion of this course will increase your knowledge and ability to:
- Recognize your network of relationships at work and your part in them
- Positively manage business relationships to avoid unnecessary conflict
- Use effective conflict resolution steps when conflict occurs
- Deal with difficult team members
This program comes ready-to-deliver and includes a Facilitator's Guide, Participant Guide and PowerPoint presentation or register for an in-house session.
The Reproducible Training Library comes in half-day to multi-day formats. Select the individual titles you need, choose from pre-selected topic series, or purchase the entire collection to own the ultimate training library. Each program comes ready to train with printable Participant Guides, an easy-to-use Facilitator Guide, and a Microsoft PowerPoint presentation. Most programs include additional content such as quick reference cards. That's not all - they're fully customizable, so you can add your company brand, tailor the content to your specific industry or organizational needs, and print on demand.
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